Privacy Policy
A comprehensive statement of how Rtg Finance Group Inc., operating as RTG Wealth, collects, manages, secures, and discloses personal information through our websites, platforms, systems integration services, and professional consulting engagements.
Rtg Finance Group Inc., conducting business under the trade name RTG Wealth, is a computer systems design and professional technical services firm headquartered at 36-260 Overlea Dr, Kitchener, Ontario N2M 5H5, Canada. We operate the website located at https://www.rtgwealth.mom and provide integrated digital infrastructure, data engineering, financial technology platforms, cloud architecture, and technology consulting services to enterprise clients across multiple industries.
This Privacy Policy explains in detail how we collect, use, store, protect, share, and otherwise process personal information. It applies to all individuals who visit our website, submit inquiries through our contact forms, communicate with us via email or telephone, engage our professional services, or interact with any digital property owned or operated by Rtg Finance Group Inc. By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.
We are committed to protecting your privacy in accordance with applicable Canadian federal and provincial privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as other relevant privacy frameworks that may apply depending on your jurisdiction. If you are located in the European Economic Area, the United Kingdom, or other regions with specific data protection laws, additional provisions set forth in this policy may apply to you.
Table of Contents
- 01 Introduction and Scope of This Policy
- 02 Information We Collect
- 03 Methods of Information Collection
- 04 Purposes for Which We Use Personal Information
- 05 Legal Basis for Processing Personal Data
- 06 Cookies, Tracking Technologies, and Analytics
- 07 Disclosure and Sharing of Personal Information
- 08 Data Retention and Storage Practices
- 09 Data Security Measures
- 10 Cross-Border Data Transfers
- 11 Your Privacy Rights and Choices
- 12 Children and Minor Privacy Protections
- 13 Third-Party Services and External Links
- 14 Amendments and Updates to This Policy
- 15 Contact Information and Complaints
Introduction and Scope of This Policy
Rtg Finance Group Inc., registered in Canada and operating under the business name RTG Wealth, is a provider of computer systems design, systems integration, data infrastructure engineering, financial technology platforms, cloud architecture consulting, and related professional technical services. This Privacy Policy governs the collection, use, storage, protection, and disclosure of personal information obtained through all interactions with our organization, including but not limited to our corporate website at https://www.rtgwealth.mom, electronic mail communications, telephone consultations, in-person meetings, and the delivery of professional services to our clients.
This policy applies to all individuals whose personal information we process in the course of our business activities, including prospective clients who submit inquiries through our contact forms, current clients engaged under active service agreements, former clients for whom we maintain records as required by law or legitimate business interest, website visitors who browse our publicly accessible pages, job applicants who submit employment inquiries, vendors and contractors with whom we maintain business relationships, and any other natural person whose personal data comes into our possession through lawful means.
Throughout this policy, the terms --RTG Wealth,-- --we,-- --us,-- and --our-- refer to Rtg Finance Group Inc. and its authorized representatives. The term --personal information-- refers to any information about an identifiable individual, including but not limited to name, email address, telephone number, mailing address, job title, employer name, IP address, device identifiers, browsing behaviour data, and any other data that can reasonably be linked to a specific person. The term --processing-- encompasses any operation performed on personal information, whether or not by automated means, including collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure by transmission, dissemination, alignment, combination, restriction, erasure, or destruction.
1.1 Commitment to Privacy
We recognize the fundamental importance of privacy in the digital age and are committed to handling personal information with the highest standards of care, transparency, and accountability. Our privacy practices are designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada, relevant provincial privacy statutes, and, where applicable, the European Union General Data Protection Regulation (GDPR) and the United Kingdom Data Protection Act 2018. We regularly review and update our privacy program to ensure ongoing compliance with evolving legal requirements and industry best practices.
1.2 Scope Limitations
This Privacy Policy does not apply to information that has been anonymized or aggregated in such a manner that it can no longer be used to identify a specific individual, whether on its own or in combination with other data. It also does not apply to information that is publicly available as defined under applicable privacy laws, or to personal information processed by third-party organizations over which we exercise no direct control, even if those organizations are referenced or linked from our website.
Information We Collect
In the course of operating our business and delivering professional services, we collect various categories of personal information. The specific types of data we collect depend on the nature of your interaction with us, the services you request, and the legal and contractual obligations that apply to our relationship. We collect only such information as is reasonably necessary for the purposes identified in this policy.
2.1 Contact and Identity Information
When you submit an inquiry through our website contact form, communicate with us via email at service@rtgwealth.mom, call us at +1 (234) 285-5284, or otherwise initiate contact with our team, we collect your full name, email address, telephone number (if provided), company or organization name, job title or role, and the content of your message or inquiry. We use this information to respond to your communication, evaluate your service requirements, and establish a professional relationship if mutually agreed upon.
2.2 Technical and Usage Data
When you visit our website, our servers automatically record certain technical information transmitted by your browser or device. This includes your Internet Protocol (IP) address, browser type and version, operating system, referring URL and exit pages, date and time stamps of your visit, pages viewed, time spent on each page, clickstream data, and other diagnostic and usage statistics. This information is collected through server logs and automated analytics tools and is used to maintain website security, diagnose technical issues, and improve the performance and user experience of our digital properties.
2.3 Client Engagement Data
For organizations and individuals who engage our professional services, we collect additional information necessary for project delivery, including but not limited to business contact details of key personnel, system architecture documentation, technical specifications, project requirements, communication records, meeting notes, deliverable acceptance records, and billing and payment information. This data is collected and processed strictly for the purpose of fulfilling our contractual obligations and delivering the agreed-upon professional services.
2.4 Communication Records
We maintain records of all substantive communications between you and our team, including emails, telephone call summaries, meeting minutes, and written correspondence. These records serve as an institutional memory of our professional relationship, enable us to provide continuity of service, and may be required for legal compliance, dispute resolution, or quality assurance purposes.
2.5 Employment Application Data
Individuals who submit employment inquiries or applications to RTG Wealth may provide resumes, cover letters, portfolios, references, educational credentials, professional certifications, and other information relevant to the evaluation of their candidacy. This information is used exclusively for recruitment and hiring purposes and is retained only for as long as necessary to complete the recruitment process, unless the applicant consents to longer retention for future opportunities.
Methods of Information Collection
We collect personal information through multiple channels and methods, all of which are designed to be transparent and consistent with the purposes disclosed in this policy. We do not employ deceptive, fraudulent, or surreptitious data collection techniques under any circumstances.
3.1 Direct Collection from You
The primary method by which we obtain personal information is through direct, voluntary submission by you. This occurs when you fill out and submit the contact form on our website, send an email to any of our published email addresses, call our business telephone line and provide information verbally, provide a business card at a professional event or meeting, sign up for any newsletter or mailing list we may offer, respond to a survey or request for feedback, or enter into a contractual agreement for professional services.
3.2 Automated Collection Technologies
As described in Clause 6 of this policy, we use cookies, web beacons, server logs, and similar automated technologies to collect technical and usage data when you interact with our website. These technologies operate in the background of your browsing session and collect information without requiring active input from you. You may control or disable many of these technologies through your browser settings, as further detailed in Clause 6.
3.3 Collection from Third Parties
On occasion, we may receive personal information about you from third-party sources, including professional referral networks, public databases and business registries, industry conferences and events where you have consented to the sharing of your contact information, credit reference agencies (for client due diligence purposes), and service providers who assist us with marketing, analytics, or operational functions. When we receive information from third parties, we take reasonable steps to verify that the third party has the legal right to share that information with us.
Purposes for Which We Use Personal Information
We use the personal information we collect for specific, legitimate purposes that are identified at or before the time of collection. We do not use personal information for purposes that are incompatible with those disclosed in this policy without first obtaining your consent, unless otherwise permitted or required by law.
4.1 Service Delivery and Client Engagement
The primary purpose for which we collect and process personal information is to deliver the professional services that our clients have engaged us to provide. This includes assessing service inquiries and determining whether we can meet a prospective client's needs, preparing proposals, statements of work, and service agreements, executing contracted projects including systems design, architecture, development, integration, deployment, testing, and ongoing operations, communicating with client personnel regarding project status, milestones, issues, and deliverables, providing technical support, troubleshooting, and incident response, and invoicing, processing payments, and managing accounts receivable.
4.2 Website Operation and Improvement
We use technical and usage data to monitor and maintain the security, availability, and performance of our website and associated infrastructure, diagnose and resolve technical errors and service interruptions, analyze website traffic patterns and user behaviour trends to inform improvements to site structure, content, and navigation, and protect our systems against unauthorized access, malicious activity, and cyber threats.
4.3 Business Development and Marketing
With your consent where required by applicable law, we may use your contact information to send you information about our services, industry insights, white papers, case studies, event invitations, and other content that we believe may be of professional interest to you. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in each communication or by contacting us directly using the information provided in Clause 15.
4.4 Legal Compliance and Risk Management
We process personal information as necessary to comply with our legal obligations, including tax and accounting requirements, regulatory reporting, responses to lawful requests from government authorities, and compliance with court orders and legal process. We also process information for the establishment, exercise, or defense of legal claims, fraud detection and prevention, enforcement of our contractual rights and terms of service, and internal audits and compliance monitoring.
Legal Basis for Processing Personal Data
The legal basis upon which we process personal information depends on the type of data involved, the context in which it was collected, and the jurisdiction whose laws apply to the processing activity. For individuals located in Canada, our processing is governed primarily by PIPEDA and applicable provincial legislation, which generally require that we obtain meaningful consent for the collection, use, and disclosure of personal information, subject to certain exceptions.
5.1 Consent-Based Processing
In most circumstances, we process personal information on the basis of your express or implied consent. By voluntarily providing your personal information to us through our website contact form, by email, or through other direct channels, you consent to our collection, use, and disclosure of that information for the purposes described in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us using the information in Clause 15. Withdrawal of consent may affect our ability to provide certain services to you.
5.2 Contractual Necessity
When we enter into a service agreement with a client, our processing of personal information that is necessary for the performance of that contract is based on contractual necessity. This includes processing contact information of client personnel for project communications, processing billing and payment information, and processing any data that the client provides to us as part of the services we are engaged to deliver.
5.3 Legitimate Interests
We may process personal information on the basis of our legitimate business interests, provided that such interests are not overridden by your data protection rights. Our legitimate interests include maintaining and improving the security of our systems and networks, analyzing and enhancing our website and service offerings, conducting business development activities with existing and prospective clients, and protecting our legal rights and interests, including the enforcement of our contractual terms.
5.4 Legal Obligation
We process personal information as required to comply with applicable laws, regulations, and legal processes, including tax laws, corporate record-keeping requirements, anti-money laundering regulations, and responses to binding orders from courts or regulatory authorities.
Cookies, Tracking Technologies, and Analytics
Our website employs cookies and similar tracking technologies to enhance user experience, analyze site performance, and support security monitoring. This clause explains what these technologies are, how we use them, and the choices available to you regarding their deployment.
6.1 What Are Cookies
Cookies are small text files that a website places on your device when you visit. They serve various functions, including remembering your preferences, enabling certain website features, and providing analytics data to the website operator. Cookies may be --session cookies,-- which are deleted when you close your browser, or --persistent cookies,-- which remain on your device for a predetermined period or until manually deleted. Cookies may be set by our domain (first-party cookies) or by third-party services that we have authorized (third-party cookies).
6.2 Types of Cookies We Use
We categorize the cookies deployed on our website as follows. Essential cookies are necessary for the basic operation of our website, including security features, load balancing, and accessibility settings. These cookies do not require your consent and cannot be disabled through our cookie controls. Analytics cookies collect aggregated, anonymized information about how visitors interact with our website, including which pages are visited most frequently, how long visitors spend on each page, and the geographic distribution of our audience. We use this data to understand user behaviour and improve our content. Functional cookies enable enhanced features such as remembering your preferences and settings for future visits.
6.3 Third-Party Analytics Services
We may use third-party analytics services, including Google Analytics and similar platforms, to collect and analyze website usage data. These services use cookies and similar technologies to generate statistical reports about website traffic and user interaction patterns. The information generated by these cookies about your use of our website is transmitted to and stored by the analytics provider on servers that may be located in various jurisdictions, including the United States. These providers process this data in accordance with their own privacy policies and may use the data for their own purposes as described in their respective terms.
6.4 Your Cookie Choices
Most web browsers allow you to control cookies through their settings, including the ability to block all cookies, delete existing cookies, or receive a notification before a cookie is stored. You may also configure your browser to send a --Do Not Track-- signal, although there is currently no universally accepted standard for how websites should respond to such signals. Please note that disabling certain cookies may affect the functionality and user experience of our website. For detailed instructions on managing cookies in your specific browser, please consult your browser's help documentation.
Disclosure and Sharing of Personal Information
We do not sell, rent, trade, or otherwise commercially exploit the personal information entrusted to us. We disclose personal information to third parties only in the limited circumstances described in this clause and always in accordance with applicable law.
7.1 Service Providers and Subcontractors
We engage carefully vetted third-party service providers and subcontractors who perform functions on our behalf, including cloud infrastructure hosting, website analytics, email delivery services, payment processing, professional services automation, and IT support. These providers are contractually bound to process personal information only on our documented instructions, to implement appropriate security measures, and to comply with all applicable privacy and data protection laws. We conduct due diligence on our service providers and require them to enter into data processing agreements that specify their obligations regarding confidentiality, security, and lawful processing.
7.2 Legal and Regulatory Disclosures
We may disclose personal information to government authorities, law enforcement agencies, courts, or other third parties when we have a good-faith belief that such disclosure is reasonably necessary to comply with a legal obligation, respond to a valid legal process such as a subpoena, court order, or search warrant, protect the rights, property, or safety of Rtg Finance Group Inc., our clients, our employees, or the public, investigate, prevent, or take action regarding suspected fraud, security breaches, or illegal activities, or enforce our contractual terms and conditions, including investigation of potential violations.
7.3 Business Transfers
In the event of a merger, acquisition, reorganization, sale of assets, or other business transfer involving Rtg Finance Group Inc., personal information held by us may be among the assets transferred to the acquiring or successor entity. In such circumstances, we will require the recipient to treat your personal information in accordance with this Privacy Policy or to provide you with notice and an opportunity to exercise your rights before using your information in a materially different manner.
7.4 With Your Consent
We may share your personal information with third parties for purposes not described in this policy when we have obtained your explicit, informed consent to do so. You are under no obligation to provide such consent, and you may withdraw it at any time.
Data Retention and Storage Practices
We retain personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law, whichever period is longer. Our retention periods are determined based on the nature and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and whether those purposes can be achieved through other means.
8.1 Retention Criteria
The specific retention periods we apply vary by category of information and purpose of processing. Contact and inquiry data submitted through our website is typically retained for a period of 24 months from the date of last communication, unless a client relationship is established, in which case the data is retained for the duration of the client relationship plus an additional period as required by law. Client engagement records, including contracts, deliverables, and project documentation, are retained for a minimum of 7 years following the conclusion of the engagement, in accordance with Canadian tax and commercial record-keeping requirements. Technical and usage data from website analytics is retained in identifiable form for a maximum of 26 months, after which it is either deleted or irreversibly anonymized. Recruitment and employment application data is retained for 12 months following the conclusion of the recruitment process, unless the candidate consents to longer retention.
8.2 Data Disposal
When personal information is no longer required for the purposes for which it was collected and is not subject to a legal retention obligation, we securely dispose of it through methods appropriate to the format and sensitivity of the information. Electronic records are deleted using secure erasure methods that prevent forensic recovery. Physical records containing personal information are shredded or otherwise destroyed using industry-standard procedures. We maintain a data disposal log documenting the categories of information disposed, the date of disposal, and the method used.
8.3 Data Storage Infrastructure
Personal information we collect is stored on secure servers and cloud infrastructure managed by reputable service providers. Our primary data hosting infrastructure is located in Canada and the United States, with additional backup and disaster recovery facilities in geographically distributed locations. All storage infrastructure is protected by multiple layers of physical and logical security controls, as further described in Clause 9.
Data Security Measures
We implement and maintain a comprehensive information security program designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures are proportionate to the sensitivity of the information we process and are regularly reviewed and updated to address evolving threats and vulnerabilities.
9.1 Administrative Safeguards
Our administrative security measures include documented information security policies and procedures that are reviewed and updated at least annually, mandatory privacy and security training for all employees and contractors with access to personal information, confidentiality agreements signed by all personnel, a designated privacy officer responsible for overseeing compliance with this policy and applicable privacy laws, regular risk assessments and security audits to identify and remediate vulnerabilities, and an incident response plan that defines procedures for detecting, containing, investigating, and reporting data breaches.
9.2 Technical Safeguards
Our technical security controls include encryption of personal information at rest using AES-256 or equivalent algorithms, encryption of data in transit using TLS 1.3 or higher, multi-factor authentication for access to systems containing personal information, role-based access controls that limit data access to personnel with a legitimate business need, continuous network monitoring, intrusion detection and prevention systems, regular automated vulnerability scanning and penetration testing, endpoint protection and anti-malware software on all corporate devices, and secure backup procedures with encrypted offsite storage.
9.3 Physical Safeguards
Our physical security measures include restricted access to office premises and server rooms through electronic badge systems and biometric controls, visitor management and escort procedures, 24-hour video surveillance of critical infrastructure areas, environmental controls and fire suppression systems in data storage areas, and secure disposal procedures for physical media containing personal information.
9.4 Breach Notification
In the event of a data breach involving personal information, we will promptly investigate the incident, take immediate steps to contain and remediate the breach, and notify affected individuals and relevant regulatory authorities in accordance with applicable breach notification laws. Our notifications will describe the nature of the breach, the categories of information involved, the steps we have taken in response, and recommendations for affected individuals to protect themselves against potential harm.
Cross-Border Data Transfers
Rtg Finance Group Inc. is headquartered in Canada, and our primary data processing activities take place within Canadian territory. However, as a provider of technology services to international clients and as a user of cloud-based infrastructure operated by global service providers, personal information we collect may be transferred to, stored, and processed in jurisdictions outside of Canada, including the United States and other countries where our service providers maintain operations.
10.1 Safeguards for International Transfers
When we transfer personal information across international borders, we take appropriate measures to ensure that the information receives an adequate level of protection in the recipient jurisdiction. These measures include conducting transfer impact assessments to evaluate the privacy laws and practices of the destination jurisdiction, entering into contractual clauses with the data recipient that impose data protection obligations equivalent to those in this policy, and requiring the recipient to implement technical and organizational security measures commensurate with the sensitivity of the transferred data.
10.2 Consent to Cross-Border Transfer
By providing your personal information to us, you acknowledge and consent to the transfer, storage, and processing of your information in jurisdictions outside of your country of residence, including Canada and the United States. You understand that the privacy laws of these jurisdictions may differ from those of your home country and may not provide the same level of protection. We will not transfer your personal information to a jurisdiction that does not provide adequate protection unless we have implemented appropriate safeguards.
Your Privacy Rights and Choices
Depending on your jurisdiction of residence, you may have certain rights regarding the personal information we hold about you. We are committed to respecting and facilitating the exercise of these rights in accordance with applicable law. This clause summarizes the rights that may be available to you and explains how you can exercise them.
11.1 Right of Access
You have the right to request access to the personal information we hold about you and to receive a copy of that information in a commonly used electronic format. Upon receiving a verified access request, we will provide you with a description of the categories of personal information we hold, the purposes for which it is being processed, the categories of third parties to whom it has been disclosed, and, where possible, the envisaged retention period. We will respond to access requests within the timeframes prescribed by applicable law, typically within 30 calendar days.
11.2 Right of Rectification
If you believe that the personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct or update that information. We will promptly investigate your request and make any necessary corrections. If we have disclosed the inaccurate information to third parties, we will, where feasible, notify those third parties of the correction.
11.3 Right to Withdraw Consent
Where our processing of your personal information is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. Following withdrawal, we will cease processing your information for the purposes to which you originally consented, unless we have an alternative legal basis for continued processing. Please be aware that withdrawal of consent may impact our ability to provide certain services to you.
11.4 Right to Erasure
In certain circumstances, you may have the right to request the deletion of your personal information. Such circumstances include when the information is no longer necessary for the purposes for which it was collected, when you withdraw your consent and there is no other legal basis for processing, when you object to processing and there are no overriding legitimate grounds, or when the information has been processed unlawfully. We will evaluate deletion requests in accordance with applicable law and will retain information where required by legal obligations or where necessary for the establishment, exercise, or defense of legal claims.
11.5 Right to Restrict Processing
You may have the right to request that we restrict the processing of your personal information in certain situations, including when you contest the accuracy of the information (restriction applies for a period enabling us to verify accuracy), when the processing is unlawful and you oppose erasure and request restriction instead, or when we no longer need the information for our purposes but you require it for the establishment, exercise, or defense of legal claims.
11.6 Right to Data Portability
Where processing is based on your consent or contractual necessity and is carried out by automated means, you may have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to have that information transmitted directly to another data controller where technically feasible.
11.7 Right to Object
You have the right to object to the processing of your personal information where we rely on legitimate interests as the legal basis for processing. Upon receiving an objection, we will cease processing unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or unless the processing is necessary for the establishment, exercise, or defense of legal claims. You also have an absolute right to object to the processing of your personal information for direct marketing purposes at any time.
11.8 How to Exercise Your Rights
To exercise any of the rights described in this clause, please contact us using the information provided in Clause 15 below. We may need to verify your identity before responding to your request, which may involve asking you to provide additional information or documentation. We will respond to your request within the timeframes prescribed by applicable law. If we are unable to fulfill your request, we will explain the reasons for our refusal and inform you of your right to complain to the relevant supervisory authority.
Children and Minor Privacy Protections
Our website and professional services are directed exclusively at business professionals, enterprise clients, and organizations operating in the fields of computer systems design, financial technology, professional technical services, and related industries. We do not knowingly collect, use, or disclose personal information from individuals under the age of 18, and our services are not intended for use by minors.
12.1 No Collection from Minors
We do not design our website, services, or marketing materials to appeal to or attract individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a minor without verified parental consent, we will take immediate steps to delete such information from our systems and records. If you are a parent or legal guardian and believe that your child has provided personal information to us, please contact us using the information in Clause 15 so that we may take appropriate remedial action.
12.2 Age Verification
We do not currently implement automated age verification mechanisms on our website, as our services and content are not directed at or likely to be accessed by minors in significant numbers. However, our contact forms and engagement processes require information that is typically only available to adult professionals, such as corporate email addresses, job titles, and organizational affiliations, which serves as a de facto age gate for our services.
Third-Party Services and External Links
Our website may contain links to external websites, platforms, and services that are not owned, operated, or controlled by Rtg Finance Group Inc. This clause explains our relationship with such third parties and your responsibilities when interacting with them.
13.1 External Links
Links to third-party websites are provided for informational convenience only and do not constitute an endorsement, sponsorship, or recommendation by RTG Wealth. We do not exercise control over the content, privacy practices, or security measures of external websites. When you click on a link that directs you away from rtgwealth.mom, this Privacy Policy ceases to apply, and we encourage you to review the privacy policy of the destination website before providing any personal information.
13.2 Embedded Content and Integrations
Our website may incorporate embedded content, such as maps, fonts, or media hosted by third-party services. When you interact with embedded content, the third-party provider may collect information about you, deploy cookies, or monitor your interaction with the embedded content, including tracking your interaction if you have an account with and are logged into that third-party service. We do not control and are not responsible for the data collection practices of providers of embedded content.
13.3 Third-Party Service Providers
As described in Clause 7, we engage third-party service providers to support our business operations. These providers may process personal information on our behalf and are contractually required to comply with our data protection standards. A current list of the categories of service providers we use, along with a general description of the services they provide, is available upon request by contacting us using the information in Clause 15.
Amendments and Updates to This Policy
We reserve the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory environment. We are committed to transparency regarding any changes to this policy and will take reasonable steps to notify affected individuals of material modifications.
14.1 Notification of Changes
When we make material changes to this Privacy Policy, we will post the updated version on our website at https://www.rtgwealth.mom/privacy.html with a revised --Last Revised-- date. For significant changes that materially affect your rights or our obligations, we may also provide additional notice through a prominent announcement on our website homepage or through direct communication to individuals whose contact information we hold and for whom the changes are likely to be relevant.
14.2 Review and Acceptance
Your continued use of our website and services following the posting of an updated Privacy Policy constitutes your acknowledgment and acceptance of the revised terms, to the extent permitted by applicable law. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information. The effective date at the top of this policy indicates when it was last substantively revised.
14.3 Historical Versions
We maintain an archive of previous versions of this Privacy Policy for reference and accountability purposes. If you require access to a prior version of this policy, please contact us using the information in Clause 15, and we will provide the requested version to the extent reasonably practicable.
Contact Information and Complaints
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, we encourage you to contact us. We take all privacy inquiries seriously and are committed to resolving any issues promptly and transparently.
15.1 Contact Methods
You may reach us through any of the following channels. By email at service@rtgwealth.mom, which is monitored during regular business hours and is the preferred method for privacy-related inquiries. By telephone at +1 (234) 285-5284 during our business hours of 9:00 AM to 5:00 PM Eastern Time, Monday through Friday, excluding Canadian public holidays. By postal mail at Rtg Finance Group Inc., Attention: Privacy Officer, 36-260 Overlea Dr, Kitchener, Ontario N2M 5H5, Canada. Please mark the envelope --Privacy Inquiry-- to ensure proper routing.
15.2 Response Timeline
We will acknowledge receipt of your privacy inquiry within 5 business days and will provide a substantive response within 30 calendar days, or within such other period as may be prescribed by applicable law. If additional time is required due to the complexity of your request or the volume of inquiries we are processing, we will notify you of the delay and provide an estimated timeline for our complete response.
15.3 Complaints to Supervisory Authorities
If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the relevant data protection supervisory authority. In Canada, this is the Office of the Privacy Commissioner of Canada, which can be contacted through its website at www.priv.gc.ca. Residents of Ontario may also contact the Information and Privacy Commissioner of Ontario. If you are located in the European Economic Area or the United Kingdom, you may contact the data protection authority in your country of residence. We are committed to cooperating with supervisory authorities in the investigation and resolution of privacy complaints.
Data Controller: Rtg Finance Group Inc.
Trade Name: RTG Wealth
Registered Address: 36-260 Overlea Dr, Kitchener, Ontario N2M 5H5, Canada
Website: https://www.rtgwealth.mom
Email: service@rtgwealth.mom
Phone: +1 (234) 285-5284
Privacy Officer: Available at the above address and contact channels.